FAQ

Frequently Asked Questions

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Frequently Asked Questions
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Have questions? We have answers!

Welcome to our FAQ section, where we address the most common inquiries about our vehicles. Whether you're curious about features, maintenance, or finance options, you'll find the information right here. Explore our answers to get the clarity and confidence you need, and feel free to contact us if you have any additional questions!

If you have any questions relating to our warranty then please click here.

Why is it that diesel engines require more frequent engine oil changes than the petrol equivalents?

Diesel engines produce larger amounts of carbon, which is suspended in the engine oil. Eventually the build-up of carbon will solidify the engine oil, so it needs to be changed more frequently.

How do I find out about finance options?

LDV offers a full suite of finance and insurance products. Please contact an authorised LDV dealer to discuss your financing and insurance requirements.

Can I get my vehicle serviced at any garage?

We recommend that you take advantage of the service facilities available at all LDV dealerships and Service Agents throughout New Zealand to ensure your manufacturer’s warranty obligations are obliged. All LDV Service Agents have access to LDV service information, service tools and electronic diagnostic equipment. LDV technicians are specifically trained to service your LDV vehicle efficiently and economically. Nobody else is better equipped to take care of your new LDV. Should you have any queries on the operation of your LDV, please contact your nearest LDV Service Agent, who will be happy to assist you.

Where can I purchase parts and accessories for my vehicle?

Owning a LDV vehicle gives you access to an unrivalled parts replacement service. In most cases, replacement parts can either be supplied straight off the shelf at the dealership or delivered from LDV New Zealand. LDV Dealers have access to genuine parts which are manufactured with the same precision and quality as the original. A wide range of accessories are available to personalise your vehicle, and LDV New Zealand also stocks parts for used imports.

What is the warranty on LDV vehicles?

At LDV New Zealand, our commitment to you extends well beyond the moment you receive your keys. We are proud to offer a 7-Year Warranty across our entire range of new LDV vehicles registered from 1st January 2025*. This warranty reflects our dedication to ensuring peace of mind for Kiwi families and businesses. To find out more about our warranty click here.

Can I use non-LDV genuine parts?

We recommend LDV genuine parts when you replace any of the parts of your car during maintenance or repair. These have been designed, constructed and tested to keep your LDV vehicle running at its best.

What does a service include?

Not all the parts on your car are replaced every time you have a service, as they wear and deteriorate at varying times and distances travelled. As a guide, a service may include the following:

• Horn, lights and indicators

• Wiper blades and washers

• Hand brake and pedal operation

• Battery

• Drive belt

• Engine oil and coolant

• Pollen filter

• Brake and clutch fluid

• Air cleaner filter

• Latches, hinges and locks

• Wheels and tyres

• Tyre wear and pressure check

• Wheels rotated as required to maximise life

Please refer to the maintenance schedule of your owner’s manual for specific items.

I have a complaint about an LDV Dealer, who should I speak to?

We recommend in the first instance you discuss your concerns with the Sales Manager or Service Manager at your LDV Dealership. Should you feel your concerns have not been addressed, you can ask to speak to the Dealer Principal.

Failing this you can contact our Customer Relations Team on 0800 510 015.

What’s the difference between braked and unbraked towing weights?

An unbraked trailer has no brakes fitted so the vehicle towing it does all the braking. A braked trailer has brakes fitted; therefore, the trailer will apply its brakes through a mechanical linkage. This is why braked weights are often greater than the unbraked weights.

I require technical information, where can I get it from?

Our LDV Dealerships provide a ‘hands on’ approach in offering technical assistance. Please contact your local LDV Dealership in the first instance.

My battery is running low on my remote key or KOS, where can I get a new one?

Contact your nearest LDV Dealer and they’ll help to replace the battery for your remote or KOS.

What is Anti-lock Braking System (ABS)?

ABS is a safety system that allows the wheels on a vehicle to maintain traction with the road surface according to driver inputs while braking, preventing the wheels from locking up (ceasing rotation) and helping to avoid uncontrolled skidding.

What is Electronic Brakeforce Distribution (EBD)?

EBD is a braking technology that automatically varies the amount of force applied to each of a vehicle's wheels, based on road conditions, speed, loading, etc.

What is Emergency Brake Assist System (EBA)?

EBA is an automobile braking technology that increases braking pressure in an emergency.

*The warranty is valid for vehicles registered on or after 1 January 2025 and covers a period of 7 years or 200,000kms (whichever comes first) for Internal Combustion Engine (ICE) powered vehicles or 7 years or 160,000km (whichever comes first) on Electric Vehicles (EVs), starting from the date of first registration. It covers manufacturing defects caused by issues such as design, assembly, or raw materials in covered parts but excludes routine maintenance, wear-and-tear items, and damage caused by misuse, accidents or unauthorised repairs. To maintain the warranty, the vehicle must be serviced as per the maintenance schedule set out in the Service & Warranty Booklet. Warranty claims require proof of purchase and service records. The initial Warrant of Fitness (WOF) is provided at vehicle registration, with subsequent annual inspections required from the 3rd year. This warranty covers the subsequent WOF inspections at years 3, 4, 5, 6, 7 at an LDV Authorised Service Centre. This warranty complies with local laws and does not limit or exclude your statutory right under the Consumer Guarantees Act. For full details, visit https://ldv.co.nz/warranty/. 